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The Southwest Airlines Orlando Office Connects You to the Information You Need The Southwest Airlines Orlando Office is offering quick access to information about general airline service questions. Your flight bookings, baggage rules, boarding information, or schedule changes, are information that a customer service agent can help you gain clarity on and then direct to the right source for you. It is beneficial for passengers to be able to tell support exactly where they are in the booking process, so to speak, when calling on the support line.